Returns & Exchanges

RETURNS & EXCHANGES

ALL SALES ARE FINAL SALE. Exchange & returns for store credit available for damaged items.

To file a claim on damaged items, please email info@xs24online.com for your return authorization (RA) Request.

Please include your Sales ID or Invoice No. in the subject line and the following information in the body:

Company Name Address Invoice Number Style Number Size(s) & Color Quantity Picture of damaged

We advise all customers to check their goods immediately upon delivery in the event a style may be damaged. All damage claims should be made within 2 business days of receipt of goods.

Shipping and handling charges are not refundable.

There is a 20% restocking fee for any unauthorized returns.

All sale items or discounted and ‘special order’ items are deemed FINAL and cannot be returned.

If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be cancelled.

Cancellation requests will only be considered if made within the same day the order is placed.

Preorder sales are not charged until the merchandise is shipped. Should the customer wish to charge the preorder at the time it is placed, it is considered FINAL SALE.

All sales are not subject to a refund. Only store credit will be issued.